Return & Shipping Policy

Welcome to NoWet Return & Shipping Policy page. We are committed to providing you with a smooth and transparent shopping experience. Below are the details of our shipping, returns, and refund policies when you shop with us at NoWet.

1. General Information

  • Stock Availability: We strive to maintain accurate stock levels on our website. However, if a stock discrepancy occurs, and we are unable to fulfill your entire order, we will ship the available items and contact you regarding the back-ordered items. You may choose to wait for restocking or request a refund for the out-of-stock items.

2. Shipping Costs

  • Domestic Shipping: A flat rate of EGP 80 is charged for shipping within. This cost is calculated at checkout and will be included in your total purchase.
  • Final Price: The shipping fee is fixed, and no additional charges will apply.

3. Return Policy

3.1 Returns Due to Change of Mind
  • Conditions: We accept returns within 14 days of receipt if you change your mind. The items must be in their original packaging, unused, and in a resellable condition.
  • Return Shipping: The customer is responsible for the return shipping costs and must arrange their own shipping. Refunds for returns due to change of mind will be issued as store credit, excluding any shipping fees.
3.2 Warranty Returns
  • Warranty Claims: We honor valid warranty claims within 90 days of receipt. Customers must pre-pay the return shipping costs, which will be reimbursed upon a successful warranty claim.
  • Refund Options: After confirming the warranty claim, you may choose between a refund to your original payment method, store credit, or a replacement item (if available).

4. Delivery Terms

4.1 Domestic Shipping Time
  • Transit Time: Domestic shipments typically take 2-7 days.
4.2 International Shipping Time
  • Transit Time: International orders generally take 4-22 days, depending on the selected courier. An estimated delivery time will be provided at checkout.
4.3 Dispatch Time
  • Processing: Orders are usually processed and dispatched within 2 business days. Our warehouse operates Monday to Friday during standard business hours.
4.4 Address Changes
  • Change Requests: Delivery address changes can be made before the order has been dispatched.
4.5 Out of Stock Items
  • Refunds: If an item is out of stock, we will cancel and refund the out-of-stock item and dispatch the rest of your order.
4.6 Delays
  • Delivery Delays: If your delivery exceeds the expected time, please contact us for assistance.

5. Tracking Notifications

  • Tracking: Upon dispatch, you will receive a tracking link to monitor your shipment's progress.

6. Damaged Parcels

  • In Transit: If your parcel arrives damaged, please reject the delivery and contact customer service immediately. If the parcel was delivered in your absence, please contact us for assistance.

7. Duties & Taxes

  • Sales Tax: Sales tax is included in the price of goods displayed on our website.

8. Cancellations

  • Before Dispatch: Orders can be canceled before dispatch. Once dispatched, refer to our refund policy.

9. Insurance

  • Coverage: Parcels are insured for loss and damage up to the courier’s stated value.
    • Damaged Parcels: Refunds or replacements will be processed after the courier completes an investigation.
    • Lost Parcels: Refunds or replacements will be processed after the courier confirms the parcel is lost.

10. Customer Service

For any inquiries, please contact us at:

Refund Policy

Last Updated: May 08, 2021

We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward return process.

Returns

  • Return Window: All returns must be postmarked within 14 days of the purchase date.
  • Condition: Returned items must be in new, unused condition with all original tags and labels attached.

Return Process

  1. RMA Number: Email info@nowet-shop.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Packaging: Place the item securely in its original packaging and arrange the return shipment.
  3. Return Address:

Refunds

  • Processing: After receiving and inspecting your return, we will process a refund or exchange within 7 days. Refunds may take 1-2 billing cycles to reflect on your credit card statement.
  • Notification: You will receive an email confirmation once your return has been processed.

Exceptions

  • Damaged/Defective Items: For damaged or defective items, please contact our customer service to arrange a refund or exchange.

Questions?

Thank you for shopping with NoWet!